Terms and Conditions

These General Conditions govern the contractual relationship between PROCOSMETICS ESPAÑA and the customer who makes a purchase through our website, in compliance with Royal Legislative Decree 1/2007 (TRLGDCU) and Law 34/2002 (LSSI-CE).

1. Seller details

Owner: PROCOSMETICS ESPAÑA
Address: Calle de Zurbaran, 7, 28300, Madrid, Spain
Email: procosmeticsespana@gmail.com

2. Purchase process

The customer selects the desired products, adds them to the cart and completes the payment process. Order confirmation will be sent by email. PROCOSMETICS ESPAÑA reserves the right to reject an order in the event of a pricing error or lack of stock.

3. Prices and payment

All prices include applicable VAT. Payment is made using the methods available on the website (credit/debit card, PayPal or others). The transaction is secure and encrypted.

4. Shipping and delivery

Orders are shipped to the address indicated by the customer. Delivery times are approximate and may vary. PROCOSMETICS ESPAÑA is not responsible for delays attributable to the carrier.

5. Right of withdrawal and returns

Pursuant to Article 102 of the TRLGDCU, the customer has the right to withdraw from the contract within 14 calendar days of receiving the product, without needing to give a reason. Only returns of unused products in their original packaging, or of defective products or products different from what was ordered, are accepted; returns of used products are not accepted, except in case of a defect. Return costs are paid by the customer, except in the case of a defect or an order error. To exercise this right, contact us at procosmeticsespana@gmail.com. More information in our Returns Policy.