Return Policy

Returns Policy

At PROCOSMETICS ESPAÑA we want you to be completely satisfied with your purchase. If you are not, here is how to proceed.

Right of withdrawal (14 days)

You have the right to return a product within 14 calendar days of receiving your order, without needing to give a reason, provided the product is unused, in its original condition and in its original packaging. You can also return defective products or products different from what you ordered (see below).

How to start a return

Send an email to procosmeticsespana@gmail.com with your order number and the reason for the return, with a photo and video.
We will reply within 48 hours with shipping instructions.
Send the product in its original packaging to: Calle de Zurbaran, 7, 28300, Madrid, Spain.
Once we have received and inspected the product, we will process the refund.

Refunds

The refund will be made using the same payment method used for the purchase within 14 days of receiving the return. Return shipping costs are paid by the customer, except in the case of a defective product or an error in the order.

Defective or incorrect products

If you have received a defective product or one different from what you ordered, contact us at procosmeticsespana@gmail.com within 48 hours of receiving it. In this case, we will cover all return and replacement costs. All of this is without prejudice to the 3-year legal guarantee of conformity.