❓ Frequently Asked Questions
How long does my order take to arrive?
Orders are delivered within an estimated 7 to 15 business days from order confirmation, depending on product availability and your location.
Can I return a product?
Yes, we accept returns within 14 calendar days of receiving your order, provided the product is unused and in its original packaging, or is defective or different from what was ordered. Return costs are paid by the customer, except in the case of a defect or an order error. You can find all the details in our Returns Policy.
How can I track my order?
Once your order has shipped, you will receive an email with the tracking number so you can track it at any time.
Are the products safe for sensitive skin?
All our products are dermatologically tested. If you have a specific allergy, we recommend checking the ingredients before purchasing.
How can I contact you?
You can write to us through our contact form or by email and we will reply within 24 hours.